Boroughbridge Insurance Brokers - Business Terms and Conditions at Boroughbridge Insurance Brokers

Business Terms and Conditions


"We/us/our" means Boroughbridge Insurance Brokers Ltd who act as an Appointed Representative of Bollington Insurance Brokers Limited, a subsidiary of The Bollington Wilson Group Ltd. The Group Head Office is Adlington House, Bollington, Cheshire, SK10 5HQ. Telephone 01625 574342. Fax 01625 574879. Email: Website:


We are an Appointed Representative of Bollington Insurance Brokers Limited who are authorised and regulated by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London E14 5HS (FCA) to sell general insurance products and provide credit broking services. Their FCA reference number is 229342. These details can be checked on the FCA register by visiting their website or by contacting the FCA on 0800 111 6768.


We are an intermediary acting on your behalf. Our service includes advising you on your insurance needs, arranging cover with insurers to meet your requirements and assisting you with any ongoing changes to the insurance we have arranged on your behalf and arranging instalment facilities. We are able to offer a range of general insurance products and have access to a number of insurers with whom we place your insurance. We will give you details of these insurers when we discuss your individual requirements. For some classes of insurance, for example where Bollington Insurance Brokers Limited have delegated authority from an insurer to issue policies, they may act as agent of the insurer. When this occurs we will inform you before you purchase insurance from us.


You have a duty to provide a fair presentation of the risk which means you must make a clear and accessible disclosure of all material facts that you know, or ought to know. You must also provide sufficient information to make insurers aware they may need to ask further questions to uncover material facts. You are required to provide information revealed by a reasonable search of your business and the material knowledge of your senior management. All information you give must be true and complete, before and during the life of the policy. Failure to make a fair presentation of the risk could lead to your insurer refusing or reducing claims payments, cancelling the policy or imposing additional terms, conditions or premiums.

A material fact is any fact which affects the judgement of a prudent insurer to accept your risk and, if having accepted the risk, determines the level of premium to be charged and/or which terms and conditions are applied to the policy. If you are in doubt about the information you need to provide please contact us.


When a policy is issued you are strongly advised to read it carefully. It is the policy document, the schedule and any certificate of insurance that is the basis of the insurance contract you have purchased. Please ask our advice if you are in any doubt over any of the terms or conditions as failure to comply with policy conditions may result in your cover being cancelled or suspended and/or claims being refused.


Our remuneration is normally a commission payable to us by the insurer and/or premium finance provider. If commission is not payable on any policy we will confirm our fees before you purchase your insurance. In addition, for all policies, we reserve the right to make an administration charge of:

  • £125 for arranging your new policy
  • £25 for amending your existing policy, other than at renewal
  • £125 for renewing your existing policy

If you make a change, or cancel your policy mid-term which results in a return premium or are eligible for a retrospective rebate, we will retain any commission and /or fees to cover our administration costs. Bollington Insurance Brokers Limited may also receive additional payments from insurers reflecting profitability and/or volume of business placed with them, these payments will be retained by them.


If you have to claim on your policy or have been involved in an incident that may result in a claim you must notify us immediately. Telephone 0800 195 4905 for motor claims and 01625 400205 for non-motor claims. Failure to do so may invalidate your claim. In an emergency, or outside our business hours, please refer to your policy for guidance. You should not admit liability, or agree to any course of action other than emergency measures to minimise a loss, until you have agreement from your insurer.


Our intention is to provide you with a high level of customer service at all times. If there are occasions when we do not meet your standards please contact us. If your concerns cannot be addressed immediately a full reply will follow within 8 weeks, unless we are waiting for information from another party, in which case you will be advised the likely timescale involved. If we cannot settle your complaint you may be entitled to refer it to the Financial Ombudsman Service.


Bollington Insurance Brokers Limited are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about the compensation scheme arrangements is available from the FSCS at


We comply with the General Data Protection Regulations (GDPR) EU 2016/679. For further information on how we process your personal please refer to our Privacy Notice which can be viewed on our website or speak to one of our agents.

We both acknowledge and agree that in certain circumstances you will need to share the Personal Data of your employees in order that we can arrange the appropriate insurance programme for you. This information may include their name, address, date of birth, health information, details of criminal convictions and employment record. We will both ensure that we have all necessary legal bases in place to enable lawful transfer of the shared Personal Data to the other and other Permitted Recipients for the purposes of arranging insurance.

Permitted Recipients includes you, us, any third parties engaged to perform obligations in connection with this agreement, and any other person agreed in writing between ourselves.

You will give full information to any data subject whose personal data may be processed under this agreement of the nature such processing. This includes giving notice that, on the termination of this agreement, personal data relating to them may be retained by us or, as the case may be, transferred to one or more of the data recipients, Permitted Recipients, their successors and assigns.

We both agree to process the Shared Personal Data only for the purposes of this agreement and not disclose or allow access to the Shared Personal Data to anyone other than the Permitted Recipients. To ensure that all Permitted Recipients are subject to written contractual obligations concerning the Shared Personal Data (including obligations of confidentiality) which are no less demanding than those imposed by this agreement. To ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the other party, to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.We will process the Shared Personal data in accordance with the provisions of our Privacy Notice.


The FCA rules are designed to protect you in the event that an insurance intermediary fails or is unable to transfer:

  • a) any premium money it has received from you to the insurer
  • b) any claims or return premium monies that it has received from the insurer to you.

Bollington Insurance Brokers Limited are governed by strict rules pertaining to Client Money, set down by the FCA. Where monies are held in a client bank account interest may be earned on monies held, which will be retained by them. Agreement terms with different insurers vary as to whether they hold premiums as an agent of the insurer or not, when this is the case, the premiums collected are treated as being paid to the insurer. When they do not act as agent of the insurer you will be advised, and we will process your premiums in accordance with the FCA rules. They may transfer client money to another person, such as another broker, for the purpose of effecting a transaction on your behalf through that person. They remain responsible to you in respect of that money.


As a licensed Credit Broker, we can arrange for payment of your premium to be spread over a number of instalments by introducing you to third party premium finance companies and/or insurers' own monthly payment facilities. Please be aware that failure to keep up with your instalment payments (default) may result in the policy being cancelled.


These terms of business shall be governed by and construed in accordance with English Law. Please contact your advisor if there is anything in these terms of business you do not understand, need further clarification on, or with which you disagree.


Douglas Smith Insurance Brokers Ltd trading as Boroughbridge Insurance Brokers is an Appointed Representative of Bollington Insurance Brokers Limited (No. 02918954) who are independent insurance intermediaries authorised and regulated by the Financial Services Authority and are wholly owned by The Bollington Group (Holdings) Limited (No. 04601252)